Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and botanical blends.
How do I store my loose leaf tea to keep it fresh?
To maintain optimal flavor and potency, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. Our airtight tins or resealable pouches are designed to keep your botanicals fresh for up to 18 months.
Are your tea blends organic and natural?
Yes, we prioritize sourcing organic, non-GMO ingredients. Our blends are handcrafted without the use of artificial flavors, colors, or synthetic sweeteners, ensuring you get the purest botanical experience possible.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days. Once your order ships, you will receive a tracking number via email.
Can I return tea if I don't like the flavor?
Due to the food-based nature of our products, we cannot accept returns on opened tea for safety reasons. However, if you are unsatisfied with your experience, please contact our support team within 14 days and we will do our best to make it right.
Do you offer wholesale opportunities for cafes or shops?
Absolutely! We love partnering with like-minded businesses. Please visit our Wholesale page or contact us directly to learn more about our bulk pricing and hospitality programs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.